Refund policy

Jormina 30-Day Refund Policy

At Jormina, we stand behind the quality of our products and want you to feel confident in every purchase. Please review our refund policy carefully before placing your order.

Refund Eligibility (30-Day Window)

We offer eligible refunds only within 30 days of the delivery date.

To qualify for a refund:

  • The refund request must be submitted within 30 days of delivery
  • Proof of purchase is required (order number or receipt)
  • The issue must meet one of the eligibility conditions outlined below

We do not offer returns. All sales are final unless they meet the refund eligibility criteria.

Eligible Refund Reasons

Refunds may be approved in the following situations:

  • Damaged items received at delivery
  • Defective products due to manufacturing errors
  • Incorrect item received (not what was ordered)

To be considered, customers must provide clear photo or video evidence of the issue.

Non-Refundable Situations

Refunds will not be issued for:

  • Requests made after 30 days from delivery
  • Buyer’s remorse or change of mind
  • Normal wear and tear
  • Damage caused by misuse, neglect, or improper handling
  • Incorrect sizing, color, or style selection made at checkout
  • Items marked as final sale or non-refundable at time of purchase

No Returns Policy

Jormina does not accept product returns.
If your refund request is approved, you will not be required to send the item back unless explicitly requested by our support team.

How to Request a Refund

To request a refund, please email us at:

 jormina.info@gmail.com

Include the following information:

  • Order number
  • Full name used at checkout
  • Description of the issue
  • Photos or videos clearly showing the problem

Our support team will review your request and respond within 3–5 business days.

Refund Processing

  • Approved refunds will be issued to the original payment method
  • Processing time may take 5–10 business days, depending on your bank or payment provider
  • Shipping costs are non-refundable

Policy Updates

Jormina reserves the right to update or modify this refund policy at any time. Any changes will take effect immediately upon posting to our website.